Careers

We believe that helping you is what we do best. We achieve this goal by operating as a team with each employee playing an important role. We are a statewide "Equal Opportunity Employer" offering positions such as: clerical support, policy processing, administrative, management, computer information systems, claims, finance and underwriting.

Customer Service Rep III

Description

Essential Functions:

  • Act quickly in response to customer requests for quotes, payment processing, problems, takes ownership and sees them through to satisfactory conclusion.
  • Input complex application and policy change information.
  • Provide rate quotes for initial and existing coverage.
  • Demonstrate the ability to communicate clearly and effectively with a wide variety of internal and external clients, both in formal and informal circumstances, and where necessary to gain their agreement and acceptance.
  • Contribute fully to an effective team environment; demonstrate willingness to work cooperatively with others to achieve shared goals.
  • Assist in training of new team members when and where necessary.

Additional Responsibilities:

  • Demonstrate strong interpersonal and teamwork skills on an ongoing basis.
  • Other duties and responsibilities as assigned.
  • Regular and predictable attendance required.

Education:

  • High School Diploma Required – G.E.D Accepted 

Skills / Abilities:

  • Strong verbal communication and listening skills
  • Proficient in English written and verbal communication skills
  • Possesses strong product knowledge
  • Demonstrated analytical skills
  • Demonstrated customer service skills

Work Experience:

  • Minimum 2 years customer service experience required

Qualifications

Education

Required:

  • Required – High School or better

 

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SFBCIC & CFBIC are dedicated to the principles of equal employment opportunity in any term, condition or privilege of employment.  The Company does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability or any other status protected by state or local law.