The Farm Bureau Promise
The mission of the Farm Bureau® Insurance companies in Arkansas, Colorado, Florida, Louisiana, Mississippi, and South Carolina is to care for our customers when they need us most. We made a promise to our policyholders to be there during their time of need. And although Coronavirus is a catastrophe different than most, we know our communities need relief now more than ever.
For more than 70 years, we’ve taken pride in humbly answering the call to serve our neighbors across our six states—to protect their way of life, their dreams, and their families. And we will continue to do so. Because we must. Because we can do no less.
Because it’s what we were built to do.
We are grateful to our healthcare providers, law enforcement officers, emergency responders, utility companies, and so many other essential organizations. We are especially thankful to our farmers that provide our food and fiber. In turn, we stand ready to do our part to provide not only insurance services, but also financial relief to our families and communities in this time of crisis.
Promise To Give: Special Premium Credit
The Farm Bureau Insurance Companies are applying a one-time credit to all personal auto policyholders. This special credit is based on 15 percent of two months auto premium for each covered private passenger vehicle—an estimated value of about $30 million. No action needs to be taken by the customer to receive this special assistance. We will simply credit the customers’ next invoice after we start the program. Some billing systems will issue a refund (check or EFT credit) on those policies paid in full.
Promise To Serve: Feeding Families
The founding mission of the Farm Bureau Insurance companies is to support the farmers who put food on our tables. To hold true to our core values by providing relief to our communities in a time of need, we have jointly decided to donate $2.3 million to local food banks across our six-state footprint.
Here in Colorado, our donation went to Feeding Colorado. Feeding Colorado is a food bank organization, associated with Feeding America, that services the needs of communities throughout the state of Colorado.
Promise to Care
Finally, the Farm Bureau Insurance companies are offering multiple financial assistance measures in response to the hardships being experienced due to coronavirus (COVID-19). It is our intent to alleviate some stress, pain, and hardships where and when we see them, and we are honored to give back to the policyholders we serve.
Any fees charged for insufficient funds whether returned checks or electronic funds transfers have been waived for all insureds. Other fees such as reinstatement fees and credit card processing fees have also been waived until further notice.
We are also working with customers to find special payment arrangements concerning their ad hoc requests for handling premium payment issues. Arrangements can be addressed specifically through our Customer Support Unit.
Customers are still able to make payments of multiple payment types (check, credit card, on-line bank withdrawal). EFT also continues to be available for eligible accounts.
Frequently Asked Questions
Our Farm Bureau policyholders have put their faith in us. Now, it’s our turn to reward their loyalty with our conviction—and action. Coronavirus has been a catastrophe like no other, and we’re proud to keep the pledge that’s made Farm Bureau Insurance a trusted name for more than 70 years. That’s our legacy. That’s our promise.
Additional Coronavirus (COVID-19) Resources/Information on our site:
Addressing Customer’s Needs – 4/3/2020
We Remain Open – 4/3/2020
An Update Regarding Coronavirus – 3/16/2020
Special Message about Coronavirus (COVID-19) – 3/13/2020
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