The Farm Bureau Promise

The mission of the Farm Bureau® Insurance companies in Arkansas, Colorado, Florida, Louisiana, Mississippi, and South Carolina is to care for our customers when they need us most. We made a promise to our policyholders to be there during their time of need. And although Coronavirus is a catastrophe different than most, we know our communities need relief now more than ever.

For more than 70 years, we’ve taken pride in humbly answering the call to serve our neighbors across our six states—to protect their way of life, their dreams, and their families. And we will continue to do so. Because we must. Because we can do no less.

Because it’s what we were built to do.

We are grateful to our healthcare providers, law enforcement officers, emergency responders, utility companies, and so many other essential organizations. We are especially thankful to our farmers that provide our food and fiber. In turn, we stand ready to do our part to provide not only insurance services, but also financial relief to our families and communities in this time of crisis.

Promise To Give: Special Premium Credit

The Farm Bureau Insurance Companies are applying a one-time credit to all personal auto policyholders. This special credit is based on 15 percent of two months auto premium for each covered private passenger vehicle—an estimated value of about $30 million. No action needs to be taken by the customer to receive this special assistance. We will simply credit the customers’ next invoice after we start the program. Some billing systems will issue a refund (check or EFT credit) on those policies paid in full.

Promise To Serve: Feeding Families

The founding mission of the Farm Bureau Insurance companies is to support the farmers who put food on our tables. To hold true to our core values by providing relief to our communities in a time of need, we have jointly decided to donate $2.3 million to local food banks across our six-state footprint.

Here in Colorado, our donation went to Feeding Colorado. Feeding Colorado is a food bank organization, associated with Feeding America, that services the needs of communities throughout the state of Colorado.

Promise to Care

Finally, the Farm Bureau Insurance companies are offering multiple financial assistance measures in response to the hardships being experienced due to coronavirus (COVID-19). It is our intent to alleviate some stress, pain, and hardships where and when we see them, and we are honored to give back to the policyholders we serve.

Payment Accommodations

Any fees charged for insufficient funds whether returned checks or electronic funds transfers have been waived for all insureds. Other fees such as reinstatement fees and credit card processing fees have also been waived until further notice.

We are also working with customers to find special payment arrangements concerning their ad hoc requests for handling premium payment issues. Arrangements can be addressed specifically through our Customer Support Unit.

Customers are still able to make payments of multiple payment types (check, credit card, on-line bank withdrawal). EFT also continues to be available for eligible accounts.


Frequently Asked Questions

Every personal auto policyholder with an active auto insurance policy on June 1, 2020 who has a private passenger auto will receive this credit. This will include Country Squire policies. Private passenger autos include cars, pickups, SUVs and motorcycles.

All Personal Auto policies (AU) and Country Squire (CS) with private passenger autos will receive the credit.

The amount of the credit is 15% of two months premium (April and May) for each private passenger auto on an active policy in-force as of June 1, 2020.   

Yes. Even a new customer to CFBIC will receive a credit for the time period they are insured in the applicable two months.

Customers will start receiving the credit in early June. The full credit will show on the first invoice/notice after June 1, 2020.

No. Credits will be applied automatically.

Your full credit will appear as one line item on your first invoice/notice after June 1, 2020. It will be labeled “COVID-19 Premium Relief”. The amount due on your invoice/notice will automatically reflect this credit.

Yes.  You will receive a credit for April and May’s premiums for each private passenger auto on an active in-force policy as of June 1, 2020 (see #3).   If you have made a full payment, this will result in a refund issued in the form of a check or, if you are on EFT payments, it will be applied back to your bank account.

The full credit will be applied on the first invoice/notice after June 1, 2020 except on a full payment – see #8.

No. Any customer with an in-force policy with the applicable private passenger autos on June 1, 2020 will receive this credit.

We are hopeful that as stay-at-home orders are lifted, most sectors of the economy will be able to resume work and vehicle usage will return to normal. Coronavirus is like no other situation we’ve faced and we will continue to monitor a very fluid situation for potential future changes.

Customers are asked to call the Customer Support Unit at 1-800-315-5998 to work through necessary payment arrangements.

No. Our actuarial rate indications will not take premium credits into account and will be projecting future premiums at existing rate levels with appropriate loss experience.

Customers are urged to contact their CFBIC agent and ask for a comprehensive review of all their policies.


Our Farm Bureau policyholders have put their faith in us. Now, it’s our turn to reward their loyalty with our conviction—and action. Coronavirus has been a catastrophe like no other, and we’re proud to keep the pledge that’s made Farm Bureau Insurance a trusted name for more than 70 years. That’s our legacy. That’s our promise.

Additional Coronavirus (COVID-19) Resources/Information on our site:

Addressing Customer’s Needs – 4/3/2020

We Remain Open – 4/3/2020

An Update Regarding Coronavirus – 3/16/2020

Special Message about Coronavirus (COVID-19) – 3/13/2020

Additional Questions?
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