The Farm Bureau Promise

The mission of the Farm Bureau Insurance® companies in Arkansas, Colorado, Florida, Louisiana, Mississippi, and South Carolina is to care for our customers when they need us most. We made a promise to our policyholders to be there during their time of need. And although Coronavirus is a catastrophe different than most, we know our communities need relief now more than ever.

For more than 70 years, we’ve taken pride in humbly answering the call to serve our neighbors across our six states—to protect their way of life, their dreams, and their families. And we will continue to do so. Because we must. Because we can do no less.

Because it’s what we were built to do.

We are grateful to our healthcare providers, law enforcement officers, emergency responders, utility companies, and so many other essential organizations. We are especially thankful to our farmers that provide our food and fiber. In turn, we stand ready to do our part to provide not only insurance services, but also financial relief to our families and communities in this time of crisis.

Promise To Give: Special Premium Credit

In the summer of 2020, the Farm Bureau Insurance® Companies applied a one-time credit to all personal auto policyholders. This special credit was based on 15 percent of two months auto premium for each covered private passenger vehicle—an estimated value of about $30 million.

Promise To Serve: Feeding Families

The founding mission of the Farm Bureau Insurance® companies is to support the farmers who put food on our tables. To hold true to our core values by providing relief to our communities in a time of need, we have jointly decided to donate $2.3 million to local food banks across our six-state footprint.

Here in Colorado, our donation went to Feeding Colorado. Feeding Colorado is a food bank organization, associated with Feeding America, that services the needs of communities throughout the state of Colorado.

Promise to Care

Finally, the Farm Bureau Insurance companies are offering financial assistance measures in response to the hardships being experienced due to coronavirus (COVID-19). It is our intent to alleviate some stress, pain, and hardships where and when we see them, and we are honored to give back to the policyholders we serve.

Payment Accommodations

Any fees charged for insufficient funds whether returned checks or electronic funds transfers have been waived for all insureds. Other fees such as reinstatement fees and credit card processing fees have also been waived until further notice.

We are also working with customers impacted financially to find reasonable payment arrangements for handling their premium payments. Arrangements can be addressed specifically through our Customer Support Unit.

Customers are still able to make payments of multiple payment types (check, credit card, on-line bank withdrawal). EFT also continues to be available for eligible accounts.

Frequently Asked Questions

Customers are asked to call the Customer Support Unit at 1-800-315-5998 to work through necessary payment arrangements.

Customers are urged to contact their CFBIC agent and ask for a comprehensive review of all their policies.

Our Farm Bureau policyholders have put their faith in us. Now, it’s our turn to reward their loyalty with our conviction—and action. Coronavirus has been a catastrophe like no other, and we’re proud to keep the pledge that’s made Farm Bureau Insurance a trusted name for more than 70 years. That’s our legacy. That’s our promise.

Additional Coronavirus (COVID-19) Resources/Information on our site:

Addressing Customer’s Needs – 4/3/2020

We Remain Open – 4/3/2020

An Update Regarding Coronavirus – 3/16/2020

Special Message about Coronavirus (COVID-19) – 3/13/2020

Additional Questions?
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